Develops and directs customer/consumer insights strategic projects to collect, study and utilize data reflecting customer behaviors, sentiments, trends, and preferences to support product development decisions and shape marketing actions.
Leads insights team in market research initiatives focused on using customer, sales, brand, industry trends, and other significant data in statistical analysis. Designs and implements qualitative and quantitative research projects and methodologies including focus groups, interviews, and surveys that yield data required for developing insights to measure customer perceptions and satisfaction. Interprets research findings and marketing program results into insights and guidance for strategic product development.
Job Title | Job Description | |
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1 | Strategic Sales Director | The Strategic Sales Director sets short- and long-term sales strategies and evaluates effectiveness of current sales programs. Directs and oversees an organization's sales policies, objectives, and initiatives. Being a Strategic Sales Director requires a bachelor's degree. Recommends product or service enhancements to improve customer satisfaction and sales potential. In addition, Strategic Sales Director typically reports to an executive. The Strategic Sales Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. Working as a Strategic Sales Director typically requires 5+ years of managerial experience. |
2 | CRM Project Oversight Leader | The CRM Project Oversight Leader reviews CRM project proposals to determine costs, timeline, funding, staffing requirements and goals. Manages the Customer Relationship Management (CRM) enterprise initiative. Being a CRM Project Oversight Leader typically reports to top management. Requires a bachelor's degree in area of specialty. The CRM Project Oversight Leader manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. Working as a CRM Project Oversight Leader typically requires 5+ years of managerial experience. |
3 | Business Channel Director | The Business Channel Director sets short- and long-term channel sales strategies and evaluates effectiveness of current programs. Directs and oversees an organization's channel sales policies, objectives, and initiatives. Being a Business Channel Director requires a bachelor's degree. Recommends product or service enhancements to improve customer satisfaction and sales potential. In addition, Business Channel Director typically reports to top management. The Business Channel Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. Working as a Business Channel Director typically requires 5+ years of managerial experience. |
4 | Technical Implementation Services Director | The Technical Implementation Services Director generates timelines, estimates costs, and ensures projects meet the needs of the client organization. Directs a team responsible for the development, implementation, and troubleshooting of enterprise hardware, software, and networking systems. Being a Technical Implementation Services Director requires a bachelor's degree in area of specialty. Oversees the operations of a team of project managers, business technology consultants, and implementation specialists who interface with the client organization. In addition, Technical Implementation Services Director typically reports to a top management. The Technical Implementation Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Working as a Technical Implementation Services Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. |
5 | Call Center Operations Director | The Call Center Operations Director analyzes operations and develops key performance criteria and standards to monitor and manage agents' performance. Directs all aspects of an organization's contact center policies, objectives, operations, and initiatives. Being a Call Center Operations Director researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. In addition, Call Center Operations Director develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to top management. The Call Center Operations Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Working as a Call Center Operations Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. |
Skills | Proficiency Level |
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Project Management | Level 5 |
Talent Management | Level 5 |
Performance Management | Level 5 |