Sample Job Description for Order Fulfillment Operations Director
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Order Fulfillment Operations Director Job Overview
Order Fulfillment Operations Director Job Description Sample
Leads and directs the order fulfillment process. Oversees order entry, administration, and shipping processes.
JOB LEVEL
M03
EDUCATION/DEGREE
Bachelor's Degree
REPORTS TO
Senior Management
Salary Range
BASE 50%
$139,600
TOTAL 50%
$162,200
Job Responsibilities for Order Fulfillment Operations Director
Develops scalable business processes and customer service standards to deliver efficient order processing. Implements order tracking and CRM systems to process orders, maintain customer information, and monitor contracts or agreements for expiration or renewal. Establishes inventory monitoring procedures to track and trigger actions that will maintain appropriate levels of products. Partners with stakeholders to identify conditions impacting the fulfillment workflow and to develop effective solutions.
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View Job Description Templates of Similar Jobs
| Job Title | Job Description | |
|---|---|---|
| 1 | Order Filler I | The Order Filler I obtains merchandise from bins or shelves and ensures the completeness and correctness of all orders filled. Responsible for filling customer orders using a pick list and preparing orders for shipment according to company standards. Being an Order Filler I requires a high school diploma or its equivalent. May operate materials handling equipment. In addition, Order Filler I typically reports to a supervisor or manager. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. Being an Order Filler I possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. |
| 2 | Strategic Sales Director | The Strategic Sales Director sets short- and long-term sales strategies and evaluates effectiveness of current sales programs. Directs and oversees an organization's sales policies, objectives, and initiatives. Being a Strategic Sales Director requires a bachelor's degree. Recommends product or service enhancements to improve customer satisfaction and sales potential. In addition, Strategic Sales Director typically reports to an executive. The Strategic Sales Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. Working as a Strategic Sales Director typically requires 5+ years of managerial experience. |
| 3 | Order Filler II | The Order Filler II obtains merchandise from bins or shelves and ensures the completeness and correctness of all orders filled. Responsible for filling customer orders using a pick list and preparing orders for shipment according to company standards. Being an Order Filler II requires a high school diploma or its equivalent. May operate materials handling equipment. In addition, Order Filler II typically reports to a supervisor or manager. Being an Order Filler II works under moderate supervision. Gains or has attained full proficiency in a specific area of discipline. Working as an Order Filler II typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification. |
| 4 | Order Filler III | The Order Filler III obtains merchandise from bins or shelves and ensures the completeness and correctness of all orders filled. Responsible for filling customer orders using a pick list and preparing orders for shipment according to company standards. Being an Order Filler III requires a high school diploma or its equivalent. May operate materials handling equipment. In addition, Order Filler III typically reports to a supervisor or manager. Has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function. Typically requires 3-5 years of related experience, or may need 2 years experience with additional specialized training and/or certification. Being an Order Filler III has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function. Working as an Order Filler III typically requires 3-5 years of related experience, or may need 2 years experience with additional specialized training and/or certification. |
| 5 | Director of Employee Training & Development | The Director of Employee Training & Development collaborates with functional management teams to assess ongoing and future training and development needs as well as effectiveness of established programs. Directs the design, planning, and implementation of corporate training programs aligned with the objectives and strategy of the company. Being a Director of Employee Training & Development provides engaging communications about program information to encourage participation and highlight the value and benefits of training. Develops a program delivery schedule that provides training as needed and in locations that work for the participants. In addition, Director of Employee Training & Development approves new training techniques and suggests enhancements to existing training programs. Oversees and establishes relationships with vendors to provide additional outside training programs. Manages and develops training professionals. Requires a bachelor's degree. Typically reports to top management. The Director of Employee Training & Development manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Working as a Director of Employee Training & Development typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. |
Order Fulfillment Operations Director Skills & Proficiency Level
| Skills | Proficiency Level |
|---|---|
| Business Process Improvement | Level 3 |
| Customer Relationship Management | Level 3 |
| Planning and Organizing | Level 4 |