Sample Job Description for Service Complaint Response Specialist
Job Description Management
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Service Complaint Response Specialist Job Overview
Service Complaint Response Specialist Job Description Sample
Provides timely resolutions to customer complaints that have escalated to the highest level within the organization.
JOB LEVEL
P02
EDUCATION/DEGREE
Bachelor's Degree
REPORTS TO
Supervisor or Manager
Salary Range
BASE 50%
$56,210
TOTAL 50%
$58,210
Job Responsibilities for Service Complaint Response Specialist
Coordinates with product/service suppliers and/or contact center staff to research and determine validity of complaints and evaluate options to remedy these complaints. Reviews the underlying facts of the complaint, determines an appropriate solution, and delivers the response to the customer. Requires a thorough knowledge of the products/services offered, well developed customer service skills, and clear understanding of the company's policy regarding complaints. Exercises a large degree individual discretion and judgement. Tracks complaints and makes recommendations to management designed to reduce the number of complaints.
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Service Complaint Response Specialist Skills & Proficiency Level
| Skills | Proficiency Level |
|---|---|
| Business Process Improvement | Level 2 |
| Attention to Detail | Level 3 |
| Working under Pressure | Level 3 |
