Provides technical support to system users within an organization.
Evaluates user needs, defines technical problems, and works with engineering/development staff to determine solutions. Assists users in implementing solutions. Performs ongoing activities to maintain and enhance overall system performance.
Job Title | Job Description | |
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1 | LAN Application User Support III | The LAN Application User Support III recommends and schedules repairs. Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to LAN. Being a LAN Application User Support III installs and configures workstations. Provides end users support for all LAN- based applications. In addition, LAN Application User Support III may require an associate's degree in a related area. Typically reports to a project leader or manager. Working as a LAN Application User Support III typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. |
2 | HRIS Data Analyst III | The HRIS Data Analyst III designs, implements, and analyzes reports to determine the overall trends of the organization. Processes and analyzes employee information by using Human Resources Information Systems (HRIS). Being a HRIS Data Analyst III typically requires a bachelor's degree or its equivalent. Ensures systems integration and upgrades by collaborating and communicating with other colleagues. In addition, HRIS Data Analyst III typically reports to Manager. Being a HRIS Data Analyst III contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. Working as a HRIS Data Analyst III typically requires 4 to 7 years of related experience. |
3 | Administrative Services - Clerical - Senior | The Administrative Services - Clerical - Senior gathers, compiles, and verifies information and performs data entry. Performs clerical tasks such as answering telephones, handling mail, operating office equipment and maintaining office supplies. Being an Administrative Services - Clerical - Senior requires a high school diploma or its equivalent. A wide degree of creativity and latitude is expected. In addition, Administrative Services - Clerical - Senior typically reports to a supervisor or manager. Being an Administrative Services - Clerical - Senior has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function. Working as an Administrative Services - Clerical - Senior typically requires 3-5 years of related experience. |
4 | Senior Sales Engineer | The Senior Sales Engineer assesses potential application of company products or services and offers solutions that meet customer needs. Generates new business and ensures growth of existing accounts. Being a Senior Sales Engineer provides technical training to clients and communicates customer feedback for future product developments. Researches and presents reports showing potential customers the cost benefit of purchasing company products or services. In addition, Senior Sales Engineer uses technical knowledge of product offerings to support and build sales. Requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. Working as a Senior Sales Engineer typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. |
5 | Tech Training Instructor I | The Tech Training Instructor I determines training objectives. Creates and conducts technical training programs. Being a Tech Training Instructor I lectures on the safety, installation, programming, maintenance, and repair of software, machinery, and equipment. Writes training programs, including outline, text, handouts, and tests, and designs laboratory exercises. In addition, Tech Training Instructor I administers written and practical exams and writes performance reports to evaluate trainees' performance. Requires a bachelor's degree. Typically reports to a manager. Being a Tech Training Instructor I work is closely managed. Works on projects/matters of limited complexity in a support role. Working as a Tech Training Instructor I typically requires 0-2 years of related experience. |
Skills | Proficiency Level |
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Attention to Detail | Level 3 |
Time Management | Level 3 |
Problem Solving | Level 2 |