Also referred to as: Branch Customer Service Manager II, Branch Service Quality Manager II, Branch Support Services Manager II
Requirements and Responsibilities

Branch Service Manager II oversees daily branch activities and resolves banking problems for customers. Manages and schedules tellers and customer service staff, and monitors branch service quality levels and coaches staff to achieve appropriate levels. Being a Branch Service Manager II maintains financial records and budget. Implements and reviews bank policies and procedures to ensure efficiencies. Additionally, Branch Service Manager II participates in the hiring and performance rating of employees. Responds to more complex customer complaints and questions. May require a bachelor's degree. Typically reports to the Branch Manager. The Branch Service Manager II manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Branch Service Manager II typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required.

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