Branch Service Representative II provides centralized customer service to the branches by researching and answering questions from branch employees. Answers questions and provides guidance regarding bank products/services, policies, or specific transactions. Being a Branch Service Representative II serves as a resource to branch employees by providing answers and advice on a broad range of questions regarding bank operational policies/procedures, and transactions. Completes call tracking and support documentation associated with the Branch Support function. Additionally, Branch Service Representative II requires a high school diploma or its equivalent. Typically reports to a supervisor or manager. The Branch Service Representative II gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Branch Service Representative II typically requires 1-3 years of related experience.
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