Also referred to as: Branch Staff Support Services Representative II, Staff Support Resource Specialist II
Requirements and Responsibilities

Branch Service Representative II provides centralized customer service to the branches by researching and answering questions from branch employees. Answers questions and provides guidance regarding bank products/services, policies, or specific transactions. Being a Branch Service Representative II serves as a resource to branch employees by providing answers and advice on a broad range of questions regarding bank operational policies/procedures, and transactions. Completes call tracking and support documentation associated with the Branch Support function. Additionally, Branch Service Representative II requires a high school diploma or its equivalent. Typically reports to a supervisor or manager. The Branch Service Representative II gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Branch Service Representative II typically requires 1-3 years of related experience.

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