Also referred to as: Call Center Sales Representative II, Inbound/Outbound Call Center Sales Representative, Experienced, Intermediate Call Center Inside Sales Representative, Tele Sales Representative II, Telemarketing Representative II
Requirements and Responsibilities

Contact Center Representative II (Incl. Selling) makes and receives calls with the intent of promoting or selling company products or services. Receives orders, and closes deals of company products or services. Being a Contact Center Representative II (Incl. Selling) identifies prospects and tracks sales activities in the computer-based systems. May respond to customer inquiries by following standard scripts and procedures. Additionally, Contact Center Representative II (Incl. Selling) selling is the focus of this position. May require an associate degree. Typically reports to a supervisor or manager. The Contact Center Representative II (Incl. Selling) gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Contact Center Representative II (Incl. Selling) typically requires 1-3 years of related experience.

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