Also referred to as: Call Center Sales Representative III, Inbound/Outbound Sales Agent III, Senior Call Center Inside Sales Representative, Telemarketing Representative III
Requirements and Responsibilities

Contact Center Representative III makes and receives calls primarily focused on selling and promoting products or services. Responds to customer inquiries using standard scripts, dialogues, or talking points. Being a Contact Center Representative III processes routine requests for information or services and transfers complex requests to support teams. Obtains new orders and closes pending sales for products or services. Additionally, Contact Center Representative III identifies opportunities to upsell additional products and tracks prospect interactions in the system. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative III works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Contact Center Representative III typically requires 3-5 years of related experience.

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