Contact Center Team Leader (Includes Selling)

Job description process

Contact Center Team Leader (Includes Selling) supervises the daily activities of a team of contact center representatives who place and receive calls or other interactions with the intent of selling or promoting company products or services. Monitors and evaluates interactions and workflow to ensure that performance standards and sales target are met. Being a Contact Center Team Leader (Includes Selling) may require a bachelor's degree. Typically reports to a head of a unit/department. The Contact Center Team Leader (Includes Selling) supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Contact Center Team Leader (Includes Selling) typically requires 3 years experience in the related area as an individual contributor.