Also referred to as: Claims Process Operations Supervisor
Requirements and Responsibilities

Claims Processing Supervisor supervises staff responsible for inputting new claims, processing payments, conducting billing research and responding to telephone inquires. Ensures the accurate and timely disposition of claims and resolves matters according to coverage amounts and company procedures. Being a Claims Processing Supervisor provides guidance to junior staff on more complex or high-value claims. Provides technical support to staff that process claims. Additionally, Claims Processing Supervisor typically requires a high school diploma or its equivalent. Typically reports to a manager. The Claims Processing Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Claims Processing Supervisor typically requires 3 years experience in the related area as an individual contributor.

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