Also referred to as: Loan Collection Compliance Auditor, Loan Collection Quality Assurance Monitor
Requirements and Responsibilities

Consumer Loan Quality Assurance Representative ensures that the collection call processes meet company standards and guidelines; monitors calls to ensure compliance with Fair Debt Collection Practices Act (FDCPA) and state specific regulations. Requires a high school diploma or its equivalent. Being a Consumer Loan Quality Assurance Representative typically reports to a manager or head of a unit/department. To be a Consumer Loan Quality Assurance Representative typically requires 1-3 years of related experience. May be entry level if some experience in the skill. Gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision.

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