Consumer Loan Quality Assurance Representative ensures that the collection call processes meet company standards and guidelines. Monitors calls to ensure compliance with the Fair Debt Collection Practices Act (FDCPA) and state-specific regulations. Being a Consumer Loan Quality Assurance Representative provide guidance on how collection calls are conducted and document any violations. Requires a high school diploma or its equivalent. Additionally, Consumer Loan Quality Assurance Representative typically reports to a manager or head of a unit/department. To be a Consumer Loan Quality Assurance Representative typically requires 1-3 years of related experience. May be entry level if some experience in the skill. Gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision.