Change Location

Get Salary Data on All Global Countries

Also referred to as: Call Center Quality Assurance Auditor, Contact Center Quality Metrics Auditor, Customer Service Quality Assurance Audit Specialist
Requirements and Responsibilities

Contact Center Quality Assurance Auditor monitors and measures the quality of inbound and/or outbound customer service calls. Prepares and presents audit reports for management to identify the issues and performance. Being a Contact Center Quality Assurance Auditor assists with feedback and training of individuals who have contact with customers. Typically requires a bachelor's degree. Additionally, Contact Center Quality Assurance Auditor typically reports to a manager. The Contact Center Quality Assurance Auditor gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Quality Assurance Auditor typically requires 2 to 4 years of related experience.

Find out Job Distribution by:
Years of Experience
Education Level
Company Size
Industry
Job Openings for Contact Center Quality Assurance Auditor
Job Statistics

Years of Experience

Not enough data has been collected on this job title yet.

Education Level

Not enough data has been collected on this job title yet.

Company Size

Not enough data has been collected on this job title yet.

Industry

Not enough data has been collected on this job title yet.
Categories