Also referred to as: Customer Technical Information Center Manager
Requirements and Responsibilities

Customer Information Center Manager is responsible for managing the customer information center staff, activity, and goals. Ensures that staff has all necessary information needed to provide technical support to end-users of the organization's products. Being a Customer Information Center Manager may interact with teams responsible for installation/implementation to ensure client expectations are met. Requires a bachelor's degree in area of specialty. Additionally, Customer Information Center Manager typically reports to a head of a unit/department. The Customer Information Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Customer Information Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required.

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