Also referred to as: Customer Contact Center E-commerce Support, Customer Service Specialist - E-commerce, Online Customer Service Specialist
Requirements and Responsibilities

E-commerce Customer Service Representative responds to customer web inquires regarding online merchandise or service orders. Assists customers with product selection, answers basic questions, and suggests various product options that are available. Being an E-commerce Customer Service Representative documents customer problems and inputs in ticketing system. Ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures. Additionally, E-commerce Customer Service Representative may require a bachelor's degree. Typically reports to a supervisor or manager. The E-commerce Customer Service Representative works on projects/matters of limited complexity in a support role. Work is closely managed. To be an E-commerce Customer Service Representative typically requires 0-2 years of related experience.

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