Also referred to as: Customer Service Manager -E-commerce, Online Customer Support Manager
Requirements and Responsibilities

E-commerce Customer Support Manager manages a team of customer service representatives that respond to web-based customer inquiries. Analyzes service activity data and utilize findings to create resources for training and service improvements. Being an E-commerce Customer Support Manager compiles customer feedback and recommend changes to website, products, or services to technical and product teams. Provides ongoing training focused on the support of E-Commerce customers. Additionally, E-commerce Customer Support Manager ensures that service standards are established and attained. Requires a bachelor's degree. Typically reports to a head of a unit/department. The E-commerce Customer Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be an E-commerce Customer Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required.

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