General Clerk II performs various routine and defined clerical tasks in an office environment. Prepares, files and maintains physical or electronic records and documents in required formats. Being a General Clerk II compiles and verifies information using simple calculations and standard procedures. Inputs data into a tracking database or system. Additionally, General Clerk II retrieves documents or responds to requests for information from internal or external customers by phone or e-mail. May assist with general office tasks such as copying, mailing, and ordering supplies. Requires a high school diploma or equivalent. Typically reports to a supervisor. The General Clerk II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a General Clerk II typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification.