Also referred to as: Hospitality Services Manager
Requirements and Responsibilities

Guest Services Manager is responsible for managing guest and front office operations. Assists with check-in, check-out, responds to guest requests and complaints. Being a Guest Services Manager oversees lobby operations and hotel amenities, such as concierge and valet services, pool or spa operations. Provides assistance to guests as needed. Additionally, Guest Services Manager monitors staff scheduling and shifts. Oversees departments cooperation. May require an associate degree or its equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor.

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