Also referred to as: Hotel On-Site Operations Manager
Requirements and Responsibilities

Hotel Resident Manager oversees daily activities on the hotel property including front desk operations, reservations, and concierge and customer services. Responsible for operational efficiency, profitability and customer satisfaction. Being a Hotel Resident Manager oversees property maintenance and appearances. Typically resides on the hotel property and responds to emergencies in the absence of the Hotel Manager. Additionally, Hotel Resident Manager may require a bachelor's degree. Typically reports to a Hotel Manager. The Hotel Resident Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Hotel Resident Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required.

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