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Also referred to as: Claim Service Senior Manager
Requirements and Responsibilities

Insurance Claim Service Manager II manages one or more claim-related functions in a contact center setting. Develops and implements claim servicing policies and procedures, and ensures that team members and subordinate supervisors meet or exceed performance standards for quality and volume. Being an Insurance Claim Service Manager II identifies opportunities for system and workflow improvements and oversees changes in operational processes. Ensures compliance with State Insurance Department regulations. Additionally, Insurance Claim Service Manager II requires a bachelor's degree in a related area. Typically reports to a head of a unit/department. The Insurance Claim Service Manager II manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Insurance Claim Service Manager II typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.

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