Also referred to as: Manufacturer Representative, Manufacturers Services Coordinator
Requirements and Responsibilities

Manufacturers Service Contract Administrator ensures that customers receive services according to their contracts with the manufacturer. Communicates with customers to gather information about service levels and respond to questions or complaints. Being a Manufacturers Service Contract Administrator reports on levels of service and escalates complex or severe problems to management. May assist in contract negotiations. Additionally, Manufacturers Service Contract Administrator may require an associate degree. Typically reports to a supervisor/manager. The Manufacturers Service Contract Administrator gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Manufacturers Service Contract Administrator typically requires 1-3 years of related experience.

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