Also referred to as: Customer Service Representative, Entry - Merchant Cards
Requirements and Responsibilities

Merchant Card Customer Service Representative I provides merchant bank card services to existing and new clients and acts as contact point for all merchant inquires. Responds to questions, researches and troubleshoots issues, processes billing and adjustment transactions. Being a Merchant Card Customer Service Representative I assists with the set up and maintenance of services and processing systems including supplies and advertising collateral. Communicates new service offerings or changes to the clients. Additionally, Merchant Card Customer Service Representative I may require an associate degree. Typically reports to a supervisor or manager. The Merchant Card Customer Service Representative I gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Merchant Card Customer Service Representative I typically requires 1-3 years of related experience or may have 0 years of experience with additional training, or certification.

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