Also referred to as: Customer Service Representative, Experienced - Merchant Cards
Requirements and Responsibilities

Merchant Card Customer Service Representative II provides merchant bank card services to existing and new clients and acts as contact point for all merchant inquires. Responds to questions, researches and troubleshoots issues, processes billing and adjustment transactions. Being a Merchant Card Customer Service Representative II assists with the set up and maintenance of services and processing systems including supplies and advertising collateral. Communicates new service offerings or changes to the clients. Additionally, Merchant Card Customer Service Representative II may require a bachelor's degree or its equivalent. Typically reports to a supervisor or manager. The Merchant Card Customer Service Representative II has gained proficiency in multiple competencies relevant to the job. Works independently within established procedures associated with the specific job function. To be a Merchant Card Customer Service Representative II typically requires 3-5 years of related experience, or may have 2 years experience with additional training or certification.

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