Also referred to as: Customer Service Representative, Senior - Merchant Cards
Requirements and Responsibilities

Merchant Card Customer Service Representative III provides merchant bank card services to existing and new clients and acts as contact point for all merchant inquires. Responds to questions, researches and troubleshoots issues, processes billing and adjustment transactions. Being a Merchant Card Customer Service Representative III assists with the set up and maintenance of services and processing systems including supplies and advertising collateral. Communicates new service offerings or changes to the clients. Additionally, Merchant Card Customer Service Representative III may require a bachelor's degree. Typically reports to a supervisor or manager. The Merchant Card Customer Service Representative III has gained full proficiency in a broad range of activities related to the job. Independently performs a wide range of complex duties under general guidance from supervisors. To be a Merchant Card Customer Service Representative III typically requires 5-7 years of related experience.

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