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Also referred to as: Delinquent Mortgage Collections Supervisor II
Requirements and Responsibilities

Mortgage Collection Supervisor II supervises a team of collectors who limit collection portfolio losses and delinquencies. Oversees collections procedures to ensure compliance with all policies and procedures. Being a Mortgage Collection Supervisor II evaluates past-due accounts for accuracy. Provides reports to management with recommendations for improvement and referrals of complex accounts. Additionally, Mortgage Collection Supervisor II may require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Mortgage Collection Supervisor II supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Mortgage Collection Supervisor II typically requires 3-5 years experience in the related area as an individual contributor.

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