Also referred to as:
Medical Contact Center Nurse Supervisor, Nurse Call Center Supervisor
Requirements and Responsibilities
Nurse Supervisor - Phone Triage supervises and coordinates activities of nursing personnel in a contact center. Participates in planning work of assigned nurses. Being a Nurse Supervisor - Phone Triage ensures that patients' needs are met and evaluates nursing care provided over the phone. May provide direct patient care over the phone. Additionally, Nurse Supervisor - Phone Triage requires a bachelor's degree in nursing. Typically reports to a manager or head of a unit/department. Requires certification as a registered nurse (RN). The Nurse Supervisor - Phone Triage supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Nurse Supervisor - Phone Triage typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.