Also referred to as: Outbound Call Center Supervisor III, Outbound Call Center Supervisor, Senior
Requirements and Responsibilities

Outbound Contact Center Supervisor III supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor III is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor III typically reports to a manager or head of a unit/department. The Outbound Contact Center Supervisor III supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be an Outbound Contact Center Supervisor III typically requires 3-5 years experience in the related area as an individual contributor.

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