Also referred to as: Customer Service Regional Operations Manager
Requirements and Responsibilities

Regional Customer Service Manager manages a regional team of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Regional Customer Service Manager monitors and measures service metrics. Develop standards, improvements, or changes to process. Additionally, Regional Customer Service Manager requires a bachelor's degree in a related area. Typically reports to a head of a unit/department. The Regional Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Regional Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.

Find out Job Distribution by:
Years of Experience
Education Level
Company Size
Industry
Job Openings for Regional Customer Service Manager
Job Statistics

Years of Experience

Not enough data has been collected on this job title yet.

Education Level

Not enough data has been collected on this job title yet.

Company Size

Not enough data has been collected on this job title yet.

Industry

Not enough data has been collected on this job title yet.
Categories