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Also referred to as: CRM Maintenance /User Support Administrator, Customer Relationship (CRM) Support -Salesforce, Customer Relationship Management System/User Support I
Requirements and Responsibilities

Salesforce CRM Administrator administers the Customer Relationship Management (CRM) applications. Responsible for maintaining the CRM systems including updates, enhancements, building reports, managing dashboards, workflows, and security. Being a Salesforce CRM Administrator monitors end-user usage of systems and performs daily administrative and user support tasks. Typically requires a bachelor's degree. Additionally, Salesforce CRM Administrator may require the Salesforce Certified Administrator certification. Typically reports to a manager or head of a unit/department. The Salesforce CRM Administrator occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Salesforce CRM Administrator typically requires 2 -4 years of related experience.

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