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Also referred to as: CRM Maintenance /User Support Senior Administrator, Customer Relationship (CRM) Senior Support -Salesforce, Customer Relationship Management System/User Support II
Requirements and Responsibilities

Salesforce CRM Senior Administrator administers the Customer Relationship Management (CRM) applications. Responsible for maintaining the CRM systems including updates, enhancements, building reports, managing dashboards, workflows, and security. Being a Salesforce CRM Senior Administrator monitors end-user usage of systems and performs daily administrative and user support tasks. Typically requires a bachelor's degree. Additionally, Salesforce CRM Senior Administrator may require either the Salesforce Certified Administrator or Salesforce Certified Advanced Administrator certification. Typically reports to a manager or head of a unit/department. The Salesforce CRM Senior Administrator work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Salesforce CRM Senior Administrator typically requires 4 -7 years of related experience.

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