Also referred to as: Customer Service Work Order Coordinator, Service Resource and Scheduling Specialist, Service Work Order Writer
Requirements and Responsibilities

Service Writer schedules repairs with customers and prepares schedule for shop and field service personnel. Oversees timely processing of work orders. Being a Service Writer requires a high school diploma or its equivalent. Typically reports to a supervisor or manager. To be a Service Writer typically requires 1-3 years of related experience. May be entry level if some experience in the skill. Gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision.

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