Also referred to as: Medical Call Center Nurse, Registered Nurse (RN), Telephone Triage, Telehealth Call Center Nurse
Requirements and Responsibilities

Staff Nurse - RN - Phone Triage provides professional nursing triage services and health advice to patients over the phone. Performs a detailed evaluation of patient symptoms and provides appropriate medical advice on treating symptoms and/or recommendations for escalating treatment. Being a Staff Nurse - RN - Phone Triage follows established procedures and protocols, and documents calls as required. Typically requires a bachelor's degree in nursing. Additionally, Staff Nurse - RN - Phone Triage typically reports to a manager or head of a unit/department. Requires a valid state RN license. Staff Nurse - RN - Phone Triage's years of experience requirement may be unspecified. Certification and/or licensing in the position's specialty is the main requirement.

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