Technical Support Analyst II

Technical Support Analyst II provides technical support to system users and customer support staff. Evaluates user needs, defines technical problems, and works with engineering/development staff to determine solutions. Being a Technical Support Analyst II assists customer in implementing solutions. Performs ongoing activities to maintain and enhance overall system performance. Additionally, Technical Support Analyst II typically requires a bachelor's degree. Typically reports to a project leader or manager. The Technical Support Analyst II gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Technical Support Analyst II typically requires 2 -4 years of related experience.