Also referred to as: Technical Customer Support Advisor III, Technical Solutions Customer Support Analyst III
Requirements and Responsibilities

Technical Support Analyst III provides technical support to system users and customer support staff. Evaluates user needs, defines technical problems, and works with engineering/development staff to determine solutions. Being a Technical Support Analyst III assists customer in implementing solutions. Performs ongoing activities to maintain and enhance overall system performance. Additionally, Technical Support Analyst III typically requires a bachelor's degree or its equivalent. Typically reports to a project lead or manager. The Technical Support Analyst III contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. To be a Technical Support Analyst III typically requires 4 -7 years of related experience.

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