Technical Support Analyst III

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Technical Support Analyst III provides technical support to system users within an organization. Evaluates user needs, defines technical problems, and works with engineering/development staff to determine solutions. Being a Technical Support Analyst III assists users in implementing solutions. Performs ongoing activities to maintain and enhance overall system performance. Additionally, Technical Support Analyst III typically requires a bachelor's degree. Typically reports to a project leader or manager. The Technical Support Analyst III work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Technical Support Analyst III typically requires 4-7 years of related experience.