Also referred to as:
Technical Customer Support Team Supervisor
Requirements and Responsibilities
Technical Support Supervisor supervises a team that provides technical service-related support for an organization. Tracks the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Supervisor implements and measures the effectiveness of improved process or operational policies. Suggests changes to products or services to fulfill customer needs. Additionally, Technical Support Supervisor may require a bachelor's degree in the field. Typically reports to a manager. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor.