Also referred to as: Inside Sales Development Supervisor, Inside Telephone Sales Supervisor, Telesales Supervisor
Requirements and Responsibilities

Inside Sales Supervisor oversees the daily activities of sales representatives with an assigned territory or portfolio of existing customers that primarily conduct remote sales calls. Utilizes marketing and field sales insights to understand customers' unique needs, market conditions, and competitors. Being an Inside Sales Supervisor implements sales strategies and supporting activities, including renewals, special offers, and discounts. Selects appropriate product information to meet the needs of individual customers, support upselling, and achieve sales targets. Additionally, Inside Sales Supervisor monitors team progress towards meeting targets and provides strategic coaching in selling and relationship-building skills. May require an associate degree. Typically reports to a manager. The Inside Sales Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Inside Sales Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.

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