Also referred to as: Branch Teller Operations Manager
Requirements and Responsibilities

Teller Manager manages the daily teller staff operations for a branch. Ensures each day's transactions balance and cash is verified in compliance with bank policies and procedures. Being a Teller Manager trains and coaches current and new staff members to ensure operational accuracy and achievement of service standards. Monitors tellers performance and tracks cash differences. Additionally, Teller Manager is responsible for scheduling staff, performance appraisals, corrective actions, and salary planning. May require an associate degree or its equivalent. Typically reports to a manager or head of a unit/department. The Teller Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Teller Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required.

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