Also referred to as: Chief Customer Officer, Chief Customer Service and Success Executive, Customer Care Executive, Vice President of Customer Experience, Vice President of Customer Service and Support
Requirements and Responsibilities

Top Customer Service Executive plans and directs all aspects of an organization's customer service policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Being a Top Customer Service Executive requires a bachelor's degree. Typically reports to top management. The Top Customer Service Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. Comprehensive knowledge of the overall departmental function. To be a Top Customer Service Executive typically requires 8+ years of managerial experience.

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