Also referred to as:
E-commerce Customer Care Executive, Head of E-commerce Customer Support Operations, Vice President of E-commerce Customer Service Operations
Requirements and Responsibilities
Top E-Care Executive leads and oversees all aspects of Web customer service operations. Investigates and leverages technology to enhance Web customer service experience. Being a Top E-Care Executive requires a bachelor's degree. Typically reports to top management. The Top E-Care Executive manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. Comprehensive knowledge of the overall departmental function. To be a Top E-Care Executive typically requires 8+ years of managerial experience.