VP of Technical Customer Support

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VP of Technical Customer Support plans and directs all aspects of an organization's technical customer support policies, objectives, and initiatives. Responsible for the overall satisfaction of customers. Being a VP of Technical Customer Support coordinates with directors in establishing direction and initiatives for the department, and ensures those align with greater organizational direction and objectives. Requires a bachelor's degree. Additionally, VP of Technical Customer Support typically reports to top management. The VP of Technical Customer Support manages a departmental function within a broader corporate function. Develops major goals to support broad functional objectives. Approves policies developed within various sub-functions and departments. To be a VP of Technical Customer Support typically requires 8+ years of managerial experience. Comprehensive knowledge of the overall departmental function.