Also referred to as: Technical Customer Service Representative, Technical Tier 1 Product Support Representative, Web Products Technical Support Specialist
Requirements and Responsibilities

Web Customer Support Specialist supports Web-based products and services through email support, desktop support, and telephone support. Interacts with customers and troubleshoots problems to provide a high level of customer satisfaction. Being a Web Customer Support Specialist requires a bachelor's degree in the field. Typically reports to a supervisor or manager. To be a Web Customer Support Specialist typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work.

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