Academic Support Coordinator jobs in Cheyenne, WY

RLR, LLP is a small full-service CPA firm with offices in Northern Colorado and Wyoming with a focus on superior client service for our small business clients. We try to maintain an ideal work/life balance while offering a wonderful learning environment, exceptional professional growth, and varied and challenging work. Our team approach to client service, casual work environment and flexible hours provides our team members with superior work life balance.

We are currently looking to add to our team by hiring an IT support coordinator. The IT Support Coordinator will be responsible for maintaining and managing information technology systems and networks within the organization. They will be focused on installing and configuring software and hardware, monitoring system performance, troubleshooting issues, and providing technical support and training. They will act as a link between end users and higher-level support, collaborate with other professionals, and ensure compliance with IT standards and functionality. This role involves both technical and administrative responsibilities in managing IT systems within the organization.

Job Duties include:

Engagement with Managed Service Provider:

• Collaborate with 3rd party Managed Service Providers (MSPs) to ensure smooth progression of help desk tickets.
• Provide guidance for users regarding IT related requests
• Review and keep updated shared processes with our MSPs and users

Process development and user support:

• Develop and maintain organizational systems for company issued hardware and software.
• Support continuous improvement on developing IT related processes and user training.
• Support MSPs, users, Managers and HR in internal role transition and offboarding IT needs.
• Additional Administrative help as needed.  

Hardware:

• Provide hardware support for in-office hardware, user laptops, conference spaces, etc.
• Manage hardware inventory and procurement.
• Collaborate with MSPs on hardware troubleshooting and provisioning/re-provisioning of devices.
• Support hardware end of life planning, budgeting, and turnover

Software:

• Support the use and development of Microsoft O362 suite and Microsoft applications.
• Support user access/troubleshooting for various software applications. 

Job Skills:

• Working knowledge of Microsoft Windows OS and applications
• Experience with IT support, computer science, or other relevant professional or educational experience
• Highly organized with excellent communication skills
• Troubleshooting and problem solving skills in a high-paced business environment
• Familiarity with IT help desk support
• Familiarity with accounting software, cloud hosted applications, networking preferred
• Cybersecurity Certification(s) and in depth knowledge of cybersecurity principles preferred. 

Abilities:

• Qualified applicants must be able to lift and/or move 50 pounds.
  
• Ability to travel between offices, if necessary. 

This position is Part Time or Full time depending on the candidate.

Full Time candidates are available for benefits, which include:

• Health, Vision and Dental Insurance
  
• Life Insurance
• 401(k)
• 401(k) matching
• Paid Time Off

Please submit resume and cover letter. Please note: We are obligated to contact our clients if we receive an application from our client's employees. All other inquiries are kept in strict confidence.  

Please no recruiters, employment agencies, or other sales calls. We will only respond to qualified candidates.

We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.