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Account Management Director jobs in Arizona

Account Management Director manages and develops sales plans for a team of account managers. Focuses on the long-term planning and selling of a variety of products, services, and/or solutions across multiple lines of business for a defined group of existing clients. Being an Account Management Director ensures that account managers meet the ongoing needs of clients and prospects while accomplishing individual revenue goals. May be personally responsible for managing major accounts. Additionally, Account Management Director sets sales targets and quotas and makes recommendations for product improvements or expanding sales channels. Typically requires a bachelor's degree. Typically reports to a director. The Account Management Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be an Account Management Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

Recently Added Account Management Director jobs

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Director of Account Management
  • RateLinx
  • Scottsdale, AZ FULL_TIME
  • Director of Account Management
    Salary Range: $110k - $130k

    Who We Are

    RateLinx is an industry-leading logistics and transportation SaaS provider. Our industry-leading application provides customers with TMS, real-time visibility, and freight audit & payment solutions. We help our customers lower costs, improve service, and optimize their transportation operations on a single platform. As our customers’ technology provider, we collaborate to help shippers diagnose problems in their logistics and supply chain networks, develop data-validated solutions, and deploy new solutions easily and confidently. To help to deliver value to our customers, we need great people. Our team lives our foundational values everyday by being responsive, reliable, knowledgeable & confident, innovative, nimble, and collaborative. If you think you are a match, you need only apply.

    What You Will Do

    The Account Management team is responsible for day-to-day customer service and technology support management of our clients. As Director of Account Management, you are responsible for creating a vision and framework within the rest of the team operates to accomplish our organizational goals – and then supporting the team and holding them accountable to that methodology. You will own the customer experience and ensure that every client receives the “white-glove” level of service that they deserve.
    Success in this role is measured by positive customer feedback, retention of clients, responsiveness and completion of client requests within SLA guidelines, and additional revenue generated from existing clients.
    You will drive results by:
    • Setting and managing universal team goals and expectations.
    • Checking in and holding team members accountable for agreed upon metrics.
    • Developing and documenting Standard Operating Procedures (SOPs) to ensure every client receives the same level of care.
    • Ensuring the customers are maximizing the value of the RateLinx SaaS solution.
    • Maintaining a reliable, trusting relationship with the customers.
    • Being accountable that support issues and system enhancements are resolved completely, accurately, and within SLA guidelines.
    You will support the team by:
    • Acting as the primary leadership point of contact for the Account Management team.
    • Becoming proficient in the functionality and capabilities of the RateLinx software.
    • Managing customer issues with RateLinx’s internal teams to ensure issue resolution.
    • Troubleshooting technical issues with the team and escalating items as needed.
    • Providing responsive feedback and coaching to team members continuously.

    Who You Are

    • You have experience leading a customer support team.
    • You lead from the front-line.
    • You can sift through the noise to pick out what truly matters.
    • You have a passion for helping people – both internal and external.
    • You are skilled at de-escalation and finding creative solutions.
    • You understand how SaaS works to exceed customers’ expectations.
    • You are intelligent and curious about systems that are not working.
    • You take responsibility for self-learning, seeking feedback on performance.
    • You are tech-savvy.
    • You work until things get done.
    • You have experience in the logistics and transportation industry.

    Why Work for RateLinx

    • In-office position that has views of the mountains.
    • Flexible schedule and remote work opportunities.
    • Friendly, professional, and collaborative workplace.
    • Business casual dress code.
    • PTO eligible immediately upon hire.
    • Medical, Vision and Dental Insurance (RateLinx pays 80% of the premium).
    • Employer-Paid Life and Disability Insurance.
    • Voluntary Life Insurance and Pet Insurance available at a group rate.
    • Flexible Spending Account (FSA).
    • 401(k) employer match.
    We make a difference in our customers’ business. We collaborate with our customers to save them money and make their transportation process more efficient. We work as a team to get it done. We are growing and need highflyers that want to provide excellent customer support and have a blast doing it! Joining RateLinx today is an exciting time to make a move!

    How to Apply

    Are you ready to make a difference? Apply online at https://www.ratelinx.com/careers/
    To learn more about us, visit https://www.ratelinx.com/about/
  • 13 Days Ago
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Senior Director of Account Management
  • Lessen
  • Phoenix, AZ FULL_TIME
  • Lessen is one of the fastest growing companies in the real estate services industry. Our proprietary technology platform provides clients with portfolio dashboards, the ability to review and approve p...
  • 7 Days Ago
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Interim Program Director - Full-Time
  • Watermark Retirement Communities Account
  • Tucson, AZ FULL_TIME
  • Watermark Retirement Communities has been a leader in the senior housing industry for over 30 years, and our commitment to a strong, positive culture is a significant part of how we achieve that indus...
  • 23 Days Ago
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Nurse Risk Management Director
  • Clinical Management Consultants
  • Snowflake, AZ FULL_TIME
  • A local community medical center is searching for a motivated Nurse Director of Risk Management who has experience working in acute care. This will be an exciting opportunity to join a 90 bed medical ...
  • 1 Month Ago
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Director of Revenue Management
  • Columbia Sussex Management
  • Carefree, AZ FULL_TIME
  • The Boulders Resort and Spa is a large, high-end resort that spans an impressive 33,000 sq. ft. Offering a luxurious spa, championship golf, and exclusive service in a uniquely dramatic setting - 1,30...
  • 22 Days Ago
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Vegetation Management Field Director
  • EnviroSystems Management, Inc
  • Flagstaff, AZ FULL_TIME
  • EnviroSystems Management, Inc. is seeking a Vegetation Management Field Director to support various vegetation and noxious weed survey and treatment projects in the southwest. The ideal candidate woul...
  • 2 Months Ago
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Account Management Director jobs at Popular Companies

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Account Manager/Director
  • Pursuit Software Inc.
  • Fort Lauderdale, FL
  • Role: Account Manager/Director Minimum 10 yrs exp in selling staff augmentation services related to Application Software...
  • 4/18/2024 12:00:00 AM
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Director, Account Management & Business Development
  • AIG
  • Miami, FL
  • Director, Account Management & Business Development, Operations At AIG, we are reimagining the way we help customers to ...
  • 4/18/2024 12:00:00 AM
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Mid-Market Engagement (Account) Manager - Director
  • Prialto
  • Portland, OR
  • Job Overview: The Mid-Market Engagement Manager is responsible for managing and nurturing relationships with largest cus...
  • 4/17/2024 12:00:00 AM
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Director Account Management
  • Botrista, Inc.
  • About Us: At Botrista, we are transforming beverage culture with intuitive drink-making technology guided by Nature hers...
  • 4/17/2024 12:00:00 AM
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Mid-Market Engagement (Account) Manager - Director
  • Prialto
  • Portland, OR
  • Job Overview The Mid-Market Engagement Manager is responsible for managing and nurturing relationships with largest cust...
  • 4/16/2024 12:00:00 AM
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Director/Account Manager - Client Partner, Analytics Consulting
  • Tiger Analytics
  • Jersey City, NJ
  • Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 500 c...
  • 4/16/2024 12:00:00 AM
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Director/Account Manager - Client Partner, Analytics Consulting
  • Tiger Analytics
  • Jersey City, NJ
  • Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 500 c...
  • 4/16/2024 12:00:00 AM
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Associate Director, Account Management
  • Medpace, Inc.
  • Denver, CO
  • Job Summary: Our corporate activities are growing rapidly, and we are currently seeking a full-time, office-based Associ...
  • 4/15/2024 12:00:00 AM
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About Arizona

Arizona (/ˌærɪˈzoʊnə/ (listen); Navajo: Hoozdo Hahoodzo Navajo pronunciation: [xòːztò xɑ̀xòːtsò]; O'odham: Alĭ ṣonak Uto-Aztecan pronunciation: [ˡaɺi ˡʂonak]) is a state in the southwestern region of the United States. It is also part of the Western and the Mountain states. It is the sixth largest and the 14th most populous of the 50 states. Its capital and largest city is Phoenix. Arizona shares the Four Corners region with Utah, Colorado, and New Mexico; its other neighboring states are Nevada and California to the west and the Mexican states of Sonora and Baja California to the south and so...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Account Management Director jobs
$161,591 to $238,530

Most Popular Cities in Arizona for Account Management Director Jobs

What does an Account Management Director do?

Account Management Director in Troy, NY
As with the account executives they manage, account managers need to be resilient because they will be held accountable if a client ceases to do business with their organisation, as some inevitably will.
January 12, 2020
Account Management Director in Omaha, NE
As senior publicist at Three Girls Media, a public relations and social media management agency in Yelm, Washington, Beth Adan’s day consists of making sure the firm’s clients are happy campers.
February 13, 2020
Account Management Director in Spartanburg, SC
While the work varies depending on the agency, account managers are normally responsible for client budgets, for managing the work of account executives and performing a range of related administrative functions.
December 30, 2019