Account Management Director jobs in Charlotte, NC

Description:

The Paymentus Account Management Team is responsible for the retention, relationship expansion, revenue growth, reference-ability and overall satisfaction of existing Paymentus clients, through proactive communication, situational analysis, client education and information sharing, strategic planning, results driven up-sell/cross sell activities, issue escalation management, and effective marketing and product promotional campaign development. This role will be supporting the Account Management needs of the Paymentus portfolio for a key bank partner.

In collaboration with the Paymentus Client Operations Leadership Team, the Account Director works closely with an assigned portfolio of high revenue clients and designated bank channel support teams, to develop formal account plans and client strategies to maximize client satisfaction and drive increased net revenue flow for each respective client, as well as, Paymentus. Number of clients and revenue size of portfolio may vary based upon region/territory, and business need ranging between 6 and 15 clients in total. Most clients will generate $750k or greater in annual revenue to Paymentus and will be a part of the bank partner strategic relationship with Paymentus.

The Account Director will engage clients via telephone, through face-to-face client meetings, virtual meetings, conference/expo interactions, and through written communication, to ensure on-going proactive communication on a monthly basis or more frequently as requested. Account Director will also engage bank partner contacts as necessary to provide regular updates on bank client performance with Paymentus.

Requirements:

• Minimum of 8-12 years of direct experience in online bill payment, mobile/digital bill payments, electronic bill presentment and money movement required
• Must demonstrate advanced knowledge of online and electronic bill payment industry, fundamental understanding of merchant services and credit card association rules, regulations and compliance standards
• Must have 8-12 years of experience directly managing a portfolio of institutional and/or commercial clients (“Billers/Merchants”), across multiple industries and business verticals, with a proven track record of consistently meeting or exceeding up-sell/cross-sell production goals and revenue retention targets
• Must have advanced oral and written communications skills including the ability to make presentations and deliver messaging on complex and sensitive information for audiences at all levels
• Proven ability to effectively negotiate contract renewals with a firm understanding of pricing guidelines, product applicability, and acceptable terms and conditions; must be able to influence stakeholders to ensure that all agreements preserve profitability and mitigate risk to Paymentus
• Experience preparing comprehensive Request for Proposals, Request for Bids, Vendor Requirement Requests
• Must demonstrate level of self-sufficiency to manage portfolio, drive the client relationship, and lead customer meetings without Paymentus leadership presence
• Must be comfortable presenting to C-Level executives and driving strategic conversations with or without leadership presence
• Must demonstrate a sales-centric approach to relationship management, formulating plans to cross-sell / up-sell and achieving desired results
• Must be comfortable managing highly complex clients with either custom configurations or multi-divisional relationships
• Highly proficient in financial modeling and preparing pricing proposal recommendations factoring costs and profitability for each client
• Must have understanding of revenue cycle management and revenue collection
• Proven ability to comprehend, document and articulate client requirements and business rules for change requests and/or secondary product implementations
• Knowledge of diverse business types, industries/verticals, and economic market, with strong financial acumen; industries may include, but are not limited to: Government, Banking & Financial Services, Insurance, Mortgage Servicing, Utilities, Healthcare, Lending
• Act as voice of customer, partnering with internal team members to drive any customer issues/escalations to resolution
• Experience selling SAAS and/or cloud-based solutions strongly preferred
• Familiarity with Salesforce™ or similar CRM strongly preferred
• Familiarity with PCI DSS Compliance, credit/debit card association regulations, and NACHA rules strongly preferred
• Bank Channel Support Experience strongly preferred, but not required
• Travel requirement is up to 35%, however, may be greater or less than during certain periods of the year

EEO Statement

Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information, medical condition including medical characteristics, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.

Reasonable Accommodation

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others. An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.