Account Management Director jobs in Massachusetts

Account Management Director manages and develops sales plans for a team of account managers. Focuses on the long-term planning and selling of a variety of products, services, and/or solutions across multiple lines of business for a defined group of existing clients. Being an Account Management Director ensures that account managers meet the ongoing needs of clients and prospects while accomplishing individual revenue goals. May be personally responsible for managing major accounts. Additionally, Account Management Director sets sales targets and quotas and makes recommendations for product improvements or expanding sales channels. Typically requires a bachelor's degree. Typically reports to a director. The Account Management Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be an Account Management Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

Y
Director, Account Management
  • Yankee Alliance
  • Andover, MA FULL_TIME
  • Job Title: Director, Account Management

    Reports To: VP, Member Services


    Position Summary:

    Under the direction of the VP, Member Services, the Director is responsible for day-to-day account management and customer service for Yankee Alliance, LLC members.The Director acts as the main point of contact post-onboarding, maintaining customer satisfaction, retention, and growing business. The Director is responsible for maintaining relationships with new accounts and supporting established assigned members in achieving maximum contract utilization and participation in Yankee Alliance programs.

    Essential Functions:

    • Educate current members regarding Yankee Alliance’s mission and core services.
    • Support new member implementation and support contract launch process.
    • Act as the primary liaison between members and internal Yankee Alliance staff, such as the contracting department, and ensure that relevant issues are conveyed to Yankee staff and the highest quality customer service is delivered to our members. Support distributor representatives with contract research, relay price points and assist with contract connection.
    • Conduct electronic campaigns to promote Yankee Alliance and Premier contract savings opportunities. Identify members to participate in contracting initiatives.
    • Promote relevant Purchased Services contracts to members for uptake. Utilize internal reports with a view toward bringing actionable items to our members.
    • Take the lead in troubleshooting and resolving issues, including contract issues with our suppliers, such as pricing and contract connection.
    • Proactively work with distributor partners and suppliers to ensure connections are completed.
    • Monitor purchasing volume and savings reports for members with a view toward maintaining and increasing their volume and savings.
    • Attend Contracting meetings to discuss contract uptake opportunities. Provide Contracting with member feedback, including, but not limited to, member rationale for not utilizing a contracted vendor or new vendors we may want to pursue a contract with.
    • Run reports and pull information from CRM, Premier Supply Chain Advisor and Premier Member Roster database based on member needs.
    • Prepare, distribute and monitor the completion of membership applications and contract documents.
    • Document member interactions in CRM, recording details of actions taken.
    • Recommend improvements in processes and procedures to ensure effective, efficient operations.
    • Collaborate with other departments on process improvements
    • Educate distributor and supplier partners on GPO processes, best practices, and opportunities
    • Other duties as assigned.


    Education and Work Experience:

    • Bachelor’s degree in a related field or comparable work experience required.
    • Three or more years experience with independent account management. Prior experience in the healthcare industry highly preferred.
    • Must have prior experience using MS Office products, including Outlook, Excel, Word, and PowerPoint. CRM a plus.
    • May require occasional travel to member locations, suppliers or industry conferences.

    Competencies:

    Customer Service

    • Demonstrates technical and business expertise in independently dealing with customer problems or concerns.
    • Displays a positive and professional image to the customer at all times.
    • Keeps customers informed about progress in addressing their issues, concerns or inquiries.
    • Listens carefully to customers to accurately assess issues, concerns and problems.
    • Takes more than minimally acceptable action to assist a customer.

    Credibility

    • Carries a reputation that inspire confidence in their results.
    • Presenting themselves in a way that is easy to trust and believe in.
    • Proven expertise or knowledge appropriate subject matter.
    • Demonstrates a commitment to accuracy and thoroughness.
    • Ability to build strong relationships with all levels of management, internally and externally.

    Cooperation

    • Possesses the ability to build consensus and gain the confidence of others.
    • Understands that the team’s success takes priority over personal achievements.
    • When conflicts occur, is effective in helping to resolve them.
    • Values the contribution of others and is open to hearing what others have to say.
    • Is willing to pitch in to help when needed.
    • Takes direction willingly and does not become defensive when being coached.

    Flexibility

    • Able to manage multiple tasks independently.
    • Deals with unexpected changes in work, deadlines, or strategy in a positive manner.
    • Demonstrates openness to new organizational structures, procedures, and technology.
    • Willingness to learn new skills, techniques, change current responsibilities as necessary, and be open to other ideas, opinions, and perspectives.
    • Willing to take necessary action with enthusiasm.
    • Able to react quickly and appropriately when necessary.
    • Seizes opportunities and volunteers to participate.

    Communication

    • Communicates clearly, concisely, and candidly with people at all levels of the organization; avoids vagueness, ambiguity, and mixed messages.
    • Presents information in a clear, succinct, and effective manner.
  • Just Posted

P
Solutions & Account Management, Director
  • Parexel International Corporation
  • Billerica, MA FULL_TIME
  • Yesssssssssssssssssssssssssssss! This group is expanding, again!!!!!!If you are looking for professional advancement in PV, then this may be a great opportunity for you! This incredible opportunity co...
  • 1 Month Ago

V
Sr. Director - Account Management
  • Validity
  • Boston, MA FULL_TIME
  • About the Role Validity’s Sr. Director, Enterprise Account Management (AM) will be a driven, ambitious, seasoned sales management professional with a track record of making an impact and exceeding tar...
  • 2 Months Ago

T
Director of Account Management - US
  • TravelPerk
  • Boston, MA FULL_TIME
  • About Us We are TravelPerk: a scaling unicorn valued at $1.3 billion that has raised over $400m since our creation in 2015. Backed by world-class investors with portfolios including AirBnB, Stripe, Sl...
  • 1 Day Ago

L
Director, Enterprise Account Management
  • LMS Recruiting
  • Watertown, MA FULL_TIME
  • Summary The Enterprise Division manages the largest and most dynamic clients at athenahealth. These clients often have multiple c-suites in geographically dispersed locations. Enterprise clients are g...
  • 17 Days Ago

C
Director of Account Management
  • CODAMETRIX
  • Boston, MA FULL_TIME
  • Director of Account ManagementCodaMetrix is using Artificial Intelligence (AI) to solve some of healthcare’s biggest challenges. The company was formed by Mass General Brigham (MGB) to help commercial...
  • 2 Months Ago

H
Marketing Director / Account Manager
  • Harbinger Marketing
  • Atlanta, GA
  • Job Description Job Description This is Us In-house marketing out-sourced. Harbinger Marketing serves our clients as the...
  • 3/28/2024 12:00:00 AM

M
Senior Business Development Director, Account Management - CDMO
  • Mantell Associates
  • Mantell Associates is currently partnered with one of the most innovative CDMOs who are searching for a Senior Business ...
  • 3/28/2024 12:00:00 AM

T
Senior Director, Account Management
  • TriNetX,LLC
  • POSITION TITLE: SENIOR DIRECTOR, ACCOUNT MANAGEMENT LOCATION: REMOTE US This position reports to our global HQ in Cambri...
  • 3/26/2024 12:00:00 AM

M
Associate Director, Account Management
  • Medpace, Inc.
  • Denver, CO
  • Job Summary: Our corporate activities are growing rapidly, and we are currently seeking a full-time, office-based Associ...
  • 3/26/2024 12:00:00 AM

T
Regional Sales Director / Account Manager
  • TASC (Total Administrative Services Corporation)
  • Houston, TX
  • Our Regional Sales Directors are individual contributors who successfully establish, maintain, and enhance credibility, ...
  • 3/25/2024 12:00:00 AM

T
Regional Sales Director / Account Manager
  • TASC (Total Administrative Services Corporation)
  • Seattle, WA
  • Our Regional Sales Directors are individual contributors who successfully establish, maintain, and enhance credibility, ...
  • 3/25/2024 12:00:00 AM

F
Account Management Director
  • Finexio
  • Atlanta, GA
  • Finexio is the leader in AP Payments as a Service, the leading embedded payments approach for business-to-business payme...
  • 3/24/2024 12:00:00 AM

J
Strategic Accounts Managing Director, Facilities
  • Johnson Controls International
  • Irving, TX
  • Remote National Sales Director Role - Live Anywhere in the Continuous US States Build your best future with the Johnson ...
  • 3/24/2024 12:00:00 AM

Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an area of 10,555 square miles (27,340 km2), 25.7% of which is water. Several large bays distinctly shape its coast. Boston is the largest city, at the inmost point of Massachusetts Bay, and the mouth of the Charles River. Despite its small size, Massachusetts features numerous topographically distinctive regions. The large coastal plain of the Atlantic Ocean in the eastern section of the state contains Greater Boston, along with most of the state's po...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Account Management Director jobs
$179,971 to $265,666

Account Management Director in Troy, NY
As with the account executives they manage, account managers need to be resilient because they will be held accountable if a client ceases to do business with their organisation, as some inevitably will.
January 12, 2020
Account Management Director in Omaha, NE
As senior publicist at Three Girls Media, a public relations and social media management agency in Yelm, Washington, Beth Adan’s day consists of making sure the firm’s clients are happy campers.
February 13, 2020
Account Management Director in Spartanburg, SC
While the work varies depending on the agency, account managers are normally responsible for client budgets, for managing the work of account executives and performing a range of related administrative functions.
December 30, 2019