Account Management Manager manages and develops sales plans for a team of account managers. Focuses on the long-term planning and selling of a variety of products, services, and/or solutions across multiple lines of business for a defined group of existing clients. Being an Account Management Manager ensures that account managers meet the ongoing needs of clients and prospects while accomplishing individual revenue goals. May be personally responsible for managing major accounts. Additionally, Account Management Manager may set sales targets or quotas. May make suggestions for product improvements or expanding sales channels. Typically requires a bachelor's degree. Typically reports to a director. The Account Management Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Account Management Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
About the job
Company Description
Insurance for Students (IFS) is changing the student health insurance landscape by redefining what you should come to expect from your traditional student health insurance plan. Our holistic approach will be customized to your institution with a long-term goal in mind that includes prevention through education, outreach programs, and maintaining the cost of your health insurance. We provide our clients with insurance programs aimed at increasing student retention by focusing on mental health and wellness benefits. Our clients have an account management team which includes our senior executives. With decades of student health insurance experience and are hands-on when it comes to our clients getting the most out of their insurance programs.
Role Description
This is a full-time on-site role for a Customer Service/Account Management position located in Springfield, MA. As a Customer Service/Account Management representative, you will be responsible for providing excellent customer service and building strong relationships with clients. You will be the main point of contact for clients and will assist them with any inquiries, issues, or concerns they may have. You will also be responsible for managing client accounts, ensuring their satisfaction, and identifying opportunities for upselling and cross-selling insurance products and plans.
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Employee Benefits
Job Type: Full-time
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Work Location: In person
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