Account Services Representative jobs in Anchorage, AK

Account Representative

4600 Lois Dr, Anchorage, AK 99517, USA Req #38062 Wednesday, April 17, 2024

We are Spenard Builders Supply part of Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market.

You’ll feel proud of the work you do here every day to transform the future of home building and help make the dream of home ownership more achievable.

We believe building a successful career is not solely defined by a degree. Your experience, skills, and passion are just as important, if not more so.

As such, we are committed to creating a diverse and inclusive workplace that welcomes candidates from all backgrounds and experience levels.

We are looking to add an Account Representative to our Anchorage Team!

This is an onsite role located at : 4600 Lois Dr, Anchorage, AK 99517

The ideal candidate will complete activities within the Credit and Collections department across assigned locations, including implementation of company’s policies and procedures related to credit and collection activities;

ensures effective handling of collection of delinquent accounts and investigating the credit risks of customers and suppliers.

Responsibilities :

• Responsible for the implementation and adherence to company credit / collection policies, practices and procedures across one or multiple geographic areas.
• Recommends and / or approves decisions regarding adjustments to customer accounts, and referral of overdue accounts for legal action.
• Coordinates area collection decisions with management teams and sales departments.
• Manages national customer collection accounts.
• Manages delinquent customer receivables, negotiates special customer payment plans and participates in development of financial packages.
• Monitors credit activity including monthly review of large accounts, location compliance with credit policies and procedures, lien laws and sales tax laws.
• Works closely with Credit Management and field leadership to resolve difficult collection cases.
• Implements new standardized process and procedures in field collection locations efficiently and consistently.
• Creates and presents reports to management on large account activity, summary aging analysis and bad debt reserve analysis.
• Monitors performance of their assigned collection accounts on a monthly and annual basis against key business and performance metrics;
• works with team, local management and credit management personnel to identify potential drivers behind variance and performance;

and communicates performance and key issues / drivers to Credit Manager, National Credit Manager, Credit Director and appropriate Finance, Operations and Sales stakeholders.

Coordinates with Underwriting, Credit Management, underwriting, Bill and Cash Applications team and management to ensure that credit processes are occurring seamlessly across the organization;

providing the requested information in a timely manner and effectively able to balance their primary collections duties with the provision of customer and local knowledge to other interfacing credit teams and functions.

• Checks in regularly with sales and operations partners to understand the impacts of collection team performance on their customer relationships and satisfaction.
• Escalates key issues to Credit Manage or National Credit Manager as needed.
• Operates independently and professionally with remote management. Develops relationships to effectively handle customer, local management and corporate management requests, issues, escalations and resolutions.
• Understands and observes all safety procedures and practices and ensures that employees observe all safety procedures and practices in order to prevent injuries or damage;

schedules periodic safety meetings and solicits recommended changes to improve safety procedures.

• Participates in special projects as deemed necessary by management.
• Implements internal controls to protect assets and company’s financial position.
• Some travel may be required to visit customers, jobsites, participates in industry credit meetings, attend court / depositions or other activities as assigned.

COMPETENCIES

• Knowledge of Generally Accepted Accounting Principles (GAAP)
• Excellent verbal and written communication skills
• Ability to supervise and achieve work productivity through others
• Proficiency in the use of accounting software package
• Knowledge of business mathematics
• Ability to use tact and skill in dealing with other staff, management and vendors
• Proficiency in Microsoft Office Suite and an enterprise resource planning (ERP) program

Requirements :

• Two (2) years credit collections experience; or equivalent combination of education and experience.
• Bachelor’s degree in Accounting, Finance or a related field preferred but not required.

Last updated : 2024-04-23