Account Services Representative jobs in Des Moines, IA

This position is eligible for a Hybrid work schedule and will be based out of our La Vista, NE, Omaha, NE, or Des Moines, IA locations. Flexible work from home options are available.

• Fulfill contract obligations effectively, efficiently and within safety standards. 
• Maintain relationships with existing customers and develop new customer relationships. 
• Work with Digital Service team members to diagnose energy opportunities with customer’s facilities and provide small energy projects that solve customer issues/opportunities 
• Responsible for acquisition of pull through work and assist in meeting or exceeding customer goals 
• Collaborates with account managers often to develop account plans and sales performance.
• Collaborate with energy engineers to document value added to the customer. 
• Partners closely with account managers and energy engineers. 
• Assist as needed with development of solutions working with all Iowa and Nebraska sales teams, service teams, the regional digital service team and the regional digital service operations leader. 
• Perform remote site analysis via modem or web access as needed. 
• Responsible for completing and turning in all service reports, inspection sheets, and timesheets in a timely manner 
• Will plan forecasted work and schedule as needed with the customer service representatives 
• Will maintain correspondence with customer service representatives daily to include all customer site visits 
• Dress appropriately and within the company guidelines to represent a professional service 
• Maintain company vehicle cleanliness, tools, and safety equipment 
• Travel required to Iowa and Nebraska as needed 

• Associate’s degree (A.A.) or equivalent from two-Year College or technical school; four (4) to ten (10) years of related experience and/or training; or equivalent combination of education and experience.
• Four year electrical or Mechanical Engineering / Design degree, preferred
• Certified Energy Manager, preferred
• Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to:  DUI in the previous 5 years; Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.

• Exceptional customer service skills 
• Strong organizational skills 
• This role facilitates lots of internal and external coordination to fulfill contracts
• Excellent communication skills 
• Sales skills
• A key part of this role is supporting our sales teams grow the contract base and help sell pull through opportunities that benefit customer’s business objectives
• Be able to follow directions and work well with others 
• Be motivated and be a self-starter and work independently 
• Microsoft Office Applications
• Data Analytics

Base Pay Range: $82,000 - $105,000 /year

Total compensation for this role will include a incentive plan

Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.