Account Services Representative jobs in Schenectady, NY

Are you a problem solver and self-motivated? Do you have outstanding customer service and technical skills? Are you looking for a new opportunity with a fast-growing company? If so, this may be the position for you. GTM Payroll Services is a full-service provider of human capital management (HCM) solutions on the isolved platform and we are seeking an Account Manager to join our growing service team. The position of Account Manager serves as an integral component to GTM. This position is primarily responsible for providing high touch customer service, communicating effectively both verbally and in written form with clients, performing payroll processing, and HCM system support. Our Account Managers are comfortable utilizing and speaking technology, are multi-taskers by inputting, setting up payroll deductions, earnings, garnishments, levies and generating reports. Our Account Managers create and maintain effective working relationships with accountants, bookkeepers, insurance brokers, HR professionals and other professional contacts.

GTM offers an extremely comprehensive benefits package including:

• Medical
• Dental
• Vision
• Concierge Medical Service
• 401k with company match
• Life Insurance
• Generous paid time off policy
• Birthdays off
• Floating holidays
• Dependent care back-up service
• Casual Fridays
• Monthly happy hours and wellness events
• Holiday and summer events, and much more!!

Your day-to-day:

• Maintain dedicated relationships with high level GTM clients
• Responsible for all aspects of quality service for assigned local business clients
• Contact and assist clients in all areas of payroll processing on a multi-faceted HCM system
• Provide software training and support on Payroll, Time and Labor and HRIS systems
• Maintain knowledge of GTM services and ensure that our clients are maximizing their value from each of our products and services
• Understand the business needs of our clients and research and resolve challenges Partner with the New Accounts team to ensure a smooth transition and onboarding of new clients
• Work collaboratively with team members to meet daily, monthly and quarterly, goals
• Track client touchpoints and provide timely feedback to the management team regarding service failures or customer concerns, as well as potential process improvements

What we're looking for:

• Analytical thinker who possesses a service mindset and a passion for delivering exceptional service support across a client's lifecycle
• Ability to understand a problem and develop multiple approaches to solving the issue in an efficient and timely manner
• Mastery in working with numerical data and making arithmetic calculations rapidly
• Ability to learn the intricacies of complex payroll accounts
• Ability to learn and work on the isolved payroll platform
• Excellent written and verbal communication skills
• Strong time management skills and the ability to prioritize and handle multiple concurrent projects
• Extremely detail oriented
• Thrive while overcoming challenges within a fast moving, team oriented environment
• Demonstrate technical skills and product knowledge in areas of payroll, payroll taxes, human resources, worker's compensation, benefits administration and unemployment management
• Solution-oriented attitude with an emphasis on follow up and follow through
• Build trusting relationships with your client base and maintain a high rate of client retention
• Positive attitude, dependability, professionalism and integrity
• Collaborative approach to decision making with the Implementation team

Minimum Qualifications:

• 4-year degree or equivalent education and business experience
• Minimum of 1 year experience working in and supporting clients on the isolved HCM platform
• Specific experience working in Evolution is a plus
• FPC or CPP is preferred