TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
The Account Service Representative is responsible for supporting our Customer Success Managers; providing excellent customer service and completing administrative tasks.
The Account Service Representative will work with Customer Success Managers, Account Service Representatives and/or other internal resources, as well as directly with client base. This role is primarily internal and e-mail/administrative in nature.
Summary
The Account Service Representative is responsible for supporting our Customer Success Managers; providing excellent customer service and completing administrative tasks.
The Account Service Representative will work with Customer Success Managers, Account Service Representatives and/or other internal resources, as well as directly with client base. This role is primarily internal and e-mail/administrative in nature.
Responsibilities
- Respond to Customer Success Manager inquiries & service requests pertaining to their clients’ programs and services
- Overseeing billing inquiries (review and resolution)
- Responsible for client administrative support; sending usage reports, preparing communications, complete internal forms to update systems
- Managing the renewal process with appropriate internal teams, providing reports to Customer Success Managers of their upcoming renewals
- Act as a liaison with internal departments to resolve issues that may arise with clients
- Responsible for updating and utilizing the CRM (Customer Relationship Management) system
- Data Entry projects, system clean up
- Miscellaneous administrative responsibilities to support Customer Success Managers and their clients
Succeeding as an Account Service Representative will require the following core qualifications and skills:
- University degree in Business or a related field, or equivalent work experience
- 3 years of experience in a sales / account management administrative role preferred but not required
- Experience working in Microsoft Office Suite: Excel, PowerPoint, Adobe, Word. Salesforce experience a plus
- Prior experience in HR, Wellness, and/or EAP considered an asset
- Proven ability to respond in a timely manner in an email heavy environment
- Strong problem solving skills
- Strong organizational, analytical, Project Management skills
- Exceptional written and verbal communication skills
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TELUS Health is an Equal Opportunity Employer. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.
Where permitted by law, company employees must be fully immunized to access a TELUS Health office or customer premises.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to
talentacquisitiononboarding@telushealth.com
.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.