Account Services Representative, Sr. jobs in Mesa, AZ

Account Services Representative, Sr. provides superior customer service to account holders by responding to questions about their account and processing transactions and fills in as teller as needed. May process account openings, closings, and distributions following standard procedures and regulations. Being an Account Services Representative, Sr. resolves customer issues and escalates complex cases to the appropriate bank staff. Knowledgeable about bank products and services. Additionally, Account Services Representative, Sr. identifies cross-selling opportunities as appropriate, and may refer customers to other bank resources. Requires a high school diploma or equivalent. Typically reports to a manager. The Account Services Representative, Sr. works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be an Account Services Representative, Sr. typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

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Sr. Client Services Representative
  • Americor
  • Scottsdale, AZ FULL_TIME
  • The Senior Client Services Representative at Americor is vital for maintaining exceptional client relations and ensuring high levels of customer satisfaction. This role is comprehensive, requiring involvement in client services, email/chat communications, the enrollment process, and retention strategies. The successful candidate will provide effective, timely, and professional communication with clients, facilitating a positive experience throughout their journey with the company.
     

    Responsibilities:

    Client Services:

    • Handle inbound and outbound client calls with professionalism, addressing client inquiries and ensuring high-quality customer service.
    • Maintain accurate records of all client interactions in the CRM system, ensuring data integrity and follow-up.

    Email/Chat Communications:

    • Respond promptly to client inquiries via email and chat, maintaining clarity and compliance with service-level agreements.
    • Document all interactions thoroughly in the CRM database.

    Enrollment Processes:

    • Conduct introductory calls to newly enrolled clients, providing them with all necessary program information.
    • Assist clients through the enrollment process, addressing any questions or concerns.

    Retention:

    • Engage with clients considering program cancellation, emphasizing the benefits and addressing concerns.
    • Utilize negotiation and problem-solving skills to enhance client satisfaction and retention.

    General Responsibilities:

    • Adhere to communication procedures, policies, and guidelines to ensure consistent service quality.
    • Meet or exceed performance goals, contributing to team and company success.
    • Be flexible with duties as assigned, adapting to the team's and clients' dynamic needs.

    Work Schedule:

    • Monday- Friday, 7 AM to 4 PM PST. This position requires a commitment to these hours to ensure consistent, high-level client service.
     

    Requirements:

    • Experience in customer service roles, particularly in client services, email/chat support, and retention.
    • Demonstrated success in a customer service environment, focusing on client satisfaction and retention.
    • Strong verbal and written communication skills.
    • Effective problem-solving and attention to detail.
    • Familiarity with CRM systems and proficiency in Microsoft Office and G-Suite.

    Education:

    • High School Diploma or equivalent required

    Company Benefits:

    • Ongoing training and development
    • Opportunity for career advancement
    • Medical
    • Dental
    • Vision
    • Company Paid Group Life / AD&D Insurance
    • 7 Paid Holidays and 2 Floating Holiday Days to use at will
    • Paid Time Off
    • Flexible Spending/HSA
    • Employee Assistance Program (EAP)
    • 401(k) match
    • Referral Program



    This role is open to remote candidates and pays $21.00-$22.00 per hour, dependent on experience. This role is open to candidates who do not require visa sponsorship.

     

    Americor is proud to be an Equal Opportunity Employer. Americor does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

     

    * Note to Agencies: Americor Funding, Inc. (the “Company”) has an internal recruiting department. Americor Funding Inc. may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters (“Agency”). Agencies are hereby specifically directed NOT to contact Americor Funding Inc. employees directly in an attempt to present candidates. The Company’s policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers. Any unsolicited resumes sent to Americor Funding Inc. from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine, or email address, directly to Company employees, or to the resume database, will be considered Company property. Americor Funding Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Americor Funding Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.

  • 13 Days Ago

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Bilingual Sr. Client Services Representative
  • Americor
  • Scottsdale, AZ FULL_TIME
  • The Senior Client Services Representative at Americor is vital for maintaining exceptional client relations and ensuring high levels of customer satisfaction. This role is comprehensive, requiring inv...
  • 13 Days Ago

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SR Channel Marketing Manager, Strategic Account Services
  • Amazon
  • Tempe, AZ FULL_TIME
  • DESCRIPTIONReporting in to the SAS Marketing Leader and working alongside the Brand and Communications Teams, this role is a crucial member of the marketing team. The role requires a passion for resul...
  • 25 Days Ago

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Sr. Client Services Representative (Weekend Shift)
  • Americor
  • Scottsdale, AZ FULL_TIME
  • The Senior Client Services Representative at Americor is vital for maintaining exceptional client relations and ensuring high levels of customer satisfaction. This role is comprehensive, requiring inv...
  • 13 Days Ago

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Bilingual Sr. Client Services Representative (Weekend Shift)
  • Americor
  • Scottsdale, AZ FULL_TIME
  • The Senior Client Services Representative at Americor is vital for maintaining exceptional client relations and ensuring high levels of customer satisfaction. This role is comprehensive, requiring inv...
  • 13 Days Ago

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Sr. Account Manager / Account Executive
  • Careers
  • Scottsdale, AZ FULL_TIME
  • Who We Are We’re a seven-time Best Places to Work award winner in Business Insurance who has earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine. We are also...
  • 18 Days Ago

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0 Account Services Representative, Sr. jobs found in Mesa, AZ area

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Sales Account Manager
  • KP Aviation
  • Mesa, AZ
  • KP Aviation, an international supplier and procurer of aftermarket aviation components and assets, is searching for the ...
  • 3/29/2024 12:00:00 AM

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Account Manager
  • SWANSON INSURANCE AND FINANCIAL
  • Gilbert, AZ
  • Job Description Job Description We are an award winning State Farm agency focused on fulfilling the needs of our custome...
  • 3/29/2024 12:00:00 AM

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Outside Sales Representative
  • Powell Industries Inc.
  • Mesa, AZ
  • Powell Industries is an almost 30-year-old successful electronics supply chain company. We are seeking to add a few more...
  • 3/28/2024 12:00:00 AM

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Account Services Representative (Entry-Level)
  • Ascensus
  • Phoenix, AZ
  • Newport, an Ascensus company, helps employers offer their associates a more secure financial future through retirement p...
  • 3/28/2024 12:00:00 AM

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Sales Development Representative
  • LaSalle Network
  • Mesa, AZ
  • Are you a high energy, driven and motivated individual looking to break into the technology industry? LaSalle Network ha...
  • 3/27/2024 12:00:00 AM

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Sales Representative
  • Aegis Worldwide
  • Mesa, AZ
  • Job Title: Outside Sales Representative – Corrugated & Paper Manufacturing Location: Arizona Position Type: Full-Time Tr...
  • 3/25/2024 12:00:00 AM

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Senior Sales Executive
  • Aspire Partners USA
  • Mesa, AZ
  • Aspire Partners seeks current or former Business Professionals, Executives, B2B Sales reps, Finance executives, CFOs, CO...
  • 3/25/2024 12:00:00 AM

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Automotive Technical Sales Representative
  • Automotive Art International
  • Mesa, AZ
  • Job Description Job Description We expect that you will develop and grow our automotive paint and ancillary paint produc...
  • 3/25/2024 12:00:00 AM

Mesa (/ˈmeɪsə/ MAY-sə) is a city in Maricopa County, in the U.S. state of Arizona. It is a suburb located about 20 miles (32 km) east of Phoenix in the East Valley section of the Phoenix Metropolitan Area. It is bordered by Tempe on the west, the Salt River Pima-Maricopa Indian Community on the north, Chandler and Gilbert on the south along with Queen Creek, and Apache Junction on the east. Mesa is the largest suburban city by population in the United States, the third-largest city in Arizona after Phoenix and Tucson, and the 36th-largest city overall in the US. The city is home to 496,401 pe...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Account Services Representative, Sr. jobs
$44,072 to $55,861
Mesa, Arizona area prices
were up 2.2% from a year ago

Account Services Representative, Sr. in Lynchburg, VA
You can request for a callback and the current representative will record your details and then pass on your information to the captive site via an email.
December 31, 2019
Account Services Representative, Sr. in Houston, TX
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Account Services Representative, Sr. in Petersburg, VA
Guide the recruiter to the conclusion that you are the best candidate for the account service representative job.
January 12, 2020